FAQs

Frequently Asked Questions (FAQs)

Can I exchange an item?

Because many of our items are made-to-order or limited runs, we do not process direct exchanges. The quickest way to get a different item is to return your eligible ready-to-ship purchase for a refund and place a new order for the item you'd prefer.

What if I provided the wrong shipping address?

Please double-check your shipping address at checkout! We ship to the exact address provided. If you notice an error, contact us immediately. If the item has already shipped, we cannot intercept it, and buyers will be responsible for re-shipping costs if the package is returned to us.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

A Note on the Handmade Nature of Sublimation

Because every item is pressed individually by hand, minor variations in design placement or slight color differences (due to monitor calibrations) are normal and part of the beautiful charm of handmade goods!

Where will you ship to?

Currently, we do not ship outside of the United States.